REPORT A NUMBER
Unwanted Call & SMS Report
Fraud, abuse, and unwanted calls and texts are unacceptable.
Before filing your report, please read this important information.
We understand that since you have reported this matter to us, you are anxious to have it resolved quickly. Please understand that it can take some time for our customer to investigate these reports. We thank you in advance for your patience as our customer investigates your report. Your form data will only be used to investigate your reported activity, and our network engineers will reply to you directly as part of their research process.
Commio (thinQ/teli) was a member of the Federal Communications Commission’s task force to combat fraud and robocalling and we are an active member of the working groups resulting from that task force. In addition, we were one of the first providers to implement vigorous STIR/SHAKEN protocols to help stop fraudulent calling from spoofed numbers, and we employ a rigorous Know Your Customer (KYC) process to vet potential customers before they access our network.
Who is Commio?
Commio does not make any calls or send texts to consumers. Instead, we provide a network interconnection “bridge” between a calling or texting party’s telecom provider and a called or texted party’s telecom provider.
We provide voice and SMS interconnection services to other telecom carriers, enterprises, and cloud platforms. We provide service to virtually every major national carrier in the United States. We also provide interconnection services to VoIP providers. We essentially carry phone calls and texts between all of these telecom companies. As part of our service, we also provide telephone numbers to VoIP providers and SMS platforms, who then assign these numbers to their end-user subscribers. We provide phone numbers to these companies because regulatory restrictions limit their ability to obtain their own phone numbers.
How We Can Help
Commio does not provide service to individuals and, by law, is prohibited from knowing the identities of our customers’ end users. Because of this, we must forward most abuse reports we receive to the service provider to whom we have assigned the numbers in question. We will promptly send your report to the appropriate service provider and request they promptly commence an investigation.
Please also note that our services are not exclusive, and just because a number comes back to Commio (thinQ/teli), it does not mean we carry all traffic for the originating provider. Our service-provider customers have the option to use other carriers to transport some or all of their calls and texts. When our service-provider customer sends voice or SMS traffic to another carrier, the call or text does not touch our network.
In some cases, we can provide you with contact information for our service-provider customer. If that option is available, Commio will send you an email with the service-provider’s contact information so that you can work directly with them to resolve your complaint.
What is Caller ID Spoofing
Sometimes, our customers will investigate a report and determine that the calling number has been spoofed. Caller ID spoofing occurs when the caller inserts a falsified number into the call stream so that your Caller ID shows a phone number that did not make the call. When this occurs, neither we nor our customer will actually know what number or person made the call. Please understand disconnecting a spoofed number will not stop the calls you are receiving because that number did not make the call – it is simply fake Caller ID information sent to your phone.
If you need additional information about spoofing or stopping unwanted communications, the Federal Trade Commission and Federal Communications Commission have both posted information and tips on their websites to help consumers including information about call blockers. Plus, the national Do Not Call Registry explains how to report numbers associated with scam calls and list your number(s) in their database which our customers must use to block unwanted communications.
Next Steps & Law Enforcement
Finally, we strongly urge you to contact your local law enforcement agency for assistance if you receive fraudulent, abusive or threatening communications and you are concerned about your safety.
If you are a member of law enforcement or other governmental agency, please send subponeas to subponeas@commio.com or additional questions to legal@commio.com.
We understand that since you have reported this matter to us, you are anxious to have it resolved quickly. Please understand that it can take some time for our customer to investigate these reports. We thank you in advance for your patience as our customer investigates your report. Your form data will only be used to investigate your reported activity, and our network engineers will reply to you directly as part of their research process.
Commio (thinQ/teli) was a member of the Federal Communications Commission’s task force to combat fraud and robocalling and we are an active member of the working groups resulting from that task force. In addition, we were one of the first providers to implement vigorous STIR/SHAKEN protocols to help stop fraudulent calling from spoofed numbers, and we employ a rigorous Know Your Customer (KYC) process to vet potential customers before they access our network.
Who is Commio?
Commio does not make any calls or send texts to consumers. Instead, we provide a network interconnection “bridge” between a calling or texting party’s telecom provider and a called or texted party’s telecom provider.
We provide voice and SMS interconnection services to other telecom carriers, enterprises, and cloud platforms. We provide service to virtually every major national carrier in the United States. We also provide interconnection services to VoIP providers. We essentially carry phone calls and texts between all of these telecom companies. As part of our service, we also provide telephone numbers to VoIP providers and SMS platforms, who then assign these numbers to their end-user subscribers. We provide phone numbers to these companies because regulatory restrictions limit their ability to obtain their own phone numbers.
How We Can Help
Commio does not provide service to individuals and, by law, is prohibited from knowing the identities of our customers’ end users. Because of this, we must forward most abuse reports we receive to the service provider to whom we have assigned the numbers in question. We will promptly send your report to the appropriate service provider and request they promptly commence an investigation.
Please also note that our services are not exclusive, and just because a number comes back to Commio (thinQ/teli), it does not mean we carry all traffic for the originating provider. Our service-provider customers have the option to use other carriers to transport some or all of their calls and texts. When our service-provider customer sends voice or SMS traffic to another carrier, the call or text does not touch our network.
In some cases, we can provide you with contact information for our service-provider customer. If that option is available, Commio will send you an email with the service-provider’s contact information so that you can work directly with them to resolve your complaint.
What is Caller ID Spoofing
Sometimes, our customers will investigate a report and determine that the calling number has been spoofed. Caller ID spoofing occurs when the caller inserts a falsified number into the call stream so that your Caller ID shows a phone number that did not make the call. When this occurs, neither we nor our customer will actually know what number or person made the call. Please understand disconnecting a spoofed number will not stop the calls you are receiving because that number did not make the call – it is simply fake Caller ID information sent to your phone.
If you need additional information about spoofing or stopping unwanted communications, the Federal Trade Commission and Federal Communications Commission have both posted information and tips on their websites to help consumers including information about call blockers. Plus, the national Do Not Call Registry explains how to report numbers associated with scam calls and list your number(s) in their database which our customers must use to block unwanted communications.
Next Steps & Law Enforcement
Finally, we strongly urge you to contact your local law enforcement agency for assistance if you receive fraudulent, abusive or threatening communications and you are concerned about your safety.
If you are a member of law enforcement or other governmental agency, please send subponeas to subponeas@commio.com or additional questions to legal@commio.com.
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