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New Commio Product Support for 10DLC Campaign Compliance

Ashley Byrd

Commio is committed to supporting our customers’ efforts for compliant 10DLC messaging campaigns and fast, easy campaign approvals. Our latest product update contains several new features to help ensure compliance, as outlined below.

Campaign Form Updates

The campaign form now includes fields for the required Privacy Policy and Terms and Conditions links (top highlights below), along with the option of uploading any supporting documentation related to these new fields.

We’ve also updated the subscriber information (bottom highlights) to help guide you on what information is expected to be in your opt-in, opt-out and help message content.

10DLC Campaign Compliance Updates in Commio Platform

Opt-Out Messages

Along with these updates, Commio will automatically send the opt-out messages saved in the campaign details on your behalf, to ensure they are successfully sent to recipients who wish to opt out of messaging and that they adhere to The Campaign Registry requirements based on the approved content. You are still expected to send your own opt-in reply messages and help reply messages.

Opt-In, Opt-Out Wording

In addition to the generic keywords listed below, which Commio has always applied, any custom keywords you save in your 10DLC messaging campaign details will also be applied to user opt-in / opt-out scenarios.

Opt Out: STOP, UNSUBSCRIBE, END, OPTOUT, QUIT
Opt In: START, UNSTOP, YES, SUBSCRIBE, OPTIN, JOIN

New Webhook

Last, there is a new webhook you can subscribe to, labeled “SMS Optout Confirmations,” that sends the following information back to your specified endpoint:

  • To number
  • From number
  • Opt-out message content
  • Date/timestamp
  • Original STOP message ID

Here is an example:

SMS Opt-out Confirmation Webhook

Support

We hope these new features will help you ensure 10DLC campaign compliance. If you have any questions, please reach out to your account manager or our customer success team at Support@Commio.com.

Date posted: January 29, 2025

Topic: 10DLC Long Code   Messaging  

Tags: 10 DLC   Messaging compliance  

Ashley Byrd

With more than 10 years of leadership experience, Ashley heads product management and development of the Commio product portfolio. Ashley joined the team in 2018 and leads the product process from vision to strategy to release through smart and sincere collaboration. When she’s not working hard delivering quality products, she enjoys spending time with her family, snuggling her french bulldog, learning, traveling and exploring new places.

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